This policy explains what personal information Aurhaus collects when you use ataurhaus.com, why we collect it, and what choices you have. Aurhaus is operated from G3, Mangal Enclave, Tambaram, Chennai, Tamil Nadu, India.

Information we collect

When you place an order we collect your name, billing and delivery address, email address and phone number. When you contact us or subscribe to our newsletter we collect the name and email address you provide. Like most websites, we also automatically receive limited technical information such as your browser type, device type and pages viewed, which helps us keep the site working properly.

Payment information

We do not collect or store your card details. All payments are processed directly by our payment provider on their secure systems. Aurhaus only receives confirmation of whether a payment succeeded, along with the last few digits of the card for reference.

How we use your information

We use your information to process and deliver your order, to send order confirmations and delivery updates, to respond to your enquiries, to handle returns and warranty claims, and to send marketing emails if you have asked to receive them. We also use aggregated, non-identifying data to understand which products and pages people find useful.

Who we share it with

We share only what is necessary with the parties who help us run the store: our payment provider to take payment, our delivery and courier partners to ship your order, and our email and hosting providers to operate the site. We do not sell your personal information, and we do not share it for anyone else’s advertising. We may disclose information where we are legally required to do so.

Cookies

The site uses cookies to keep items in your cart, keep you signed in, and measure basic traffic. You can block or delete cookies in your browser settings, though the cart and checkout will not work correctly without them.

How long we keep it

Order records are kept for as long as needed to meet tax and accounting obligations under Indian law. Newsletter subscriptions are kept until you unsubscribe. Enquiry emails are kept while they are useful for supporting you.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, ask us to delete it where we are not required to keep it, and unsubscribe from marketing at any time using the link in any email or by writing to us. To make a request, email ataurhaus@gmail.com.

Security

The site runs over an encrypted HTTPS connection and access to order data is limited to the people who need it. No system is perfectly secure, but we take reasonable steps to protect your information.

Children

This store is intended for adults. We do not knowingly collect personal information from children under 18.

Changes to this policy

If we change this policy we will update the date at the top of this page. Significant changes will be communicated by email where we have your address.

Contact us

Aurhaus, G3, Mangal Enclave, Tambaram, Chennai, Tamil Nadu, India. Email ataurhaus@gmail.com, phone +91 97904 14062.