Refund and Returns Policy

Last Updated: October 2026

At Aurhaus, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we will assist you with an appropriate resolution.

1. Eligible Returns

Returns may be accepted when:

• The product is damaged or defective.
• The wrong product, colour, size, or quantity was delivered.
• The product is significantly different from the product description.

2. Return Period

Return requests must be submitted within same days of delivery.

Requests submitted after this period may not be accepted.

3. Product Condition

For a return to be accepted, the product must generally be:

• Unused.
• Unwashed.
• Unworn.
• In its original condition.
• With original packaging, tags and accessories, where applicable.

4. Non-Returnable Products

Returns may not be accepted for products that:

• Have been used or washed.
• Have been damaged by the customer.
• Have been altered or modified.
• Are returned without required original packaging.
• Show signs of use or improper handling.

For hygiene reasons, certain personal-use products may not be eligible for return once opened or used.

5. How to Request a Return

Please contact Aurhaus on same day of delivery and provide:

1. Order number
2. Product name
3. Reason for return
4. Clear photographs of the product
5. Photographs/videos of the packaging, particularly for damaged shipments

Our team will review the request and confirm eligibility.

6. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product:

Please do not use or wash the product.

Contact us with photographs/videos same day of delivery.

After verification, we may offer refund / replacement .

Depending on product availability and circumstances.