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Shipping Policy

Shipping details:

At Aurhaus, we aim to make your shopping experience simple and convenient. We carefully pack every order and work with trusted courier partners to ensure your products reach you safely.

1. Order Processing

  • Orders are usually processed and dispatched within 1–3 business days after successful payment.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During festive seasons, sales, or other high-volume periods, processing may take slightly longer.

2. Shipping & Delivery

  • We currently offer delivery across India.
  • Standard delivery usually takes 3–7 business days after dispatch, depending on the delivery location.
  • Delivery timelines are estimates and may vary based on the courier service, location, weather conditions, public holidays, or other circumstances beyond our control.
  • Remote and certain serviceable areas may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your order.
  • Any applicable free-shipping offer will be clearly mentioned on our website and may be subject to minimum order value or promotional conditions.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking details through the contact information provided during checkout.

You can use the tracking details to follow your shipment until delivery.

5. Delivery Address

Please ensure that your name, address, PIN code and contact number are entered correctly while placing your order.

Aurhaus will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address or incorrect contact details provided by the customer.

If you need to change your delivery address, please contact us as soon as possible after placing the order. Address changes may not be possible once the order has been dispatched.

6. Delayed Delivery

Although we aim to deliver within the estimated timeframe, occasional delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier operational issues
  • Transportation delays
  • Incorrect or incomplete address information
  • Events beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

7. Lost or Undelivered Orders

If the tracking information shows that your order has been delivered but you have not received it, please contact us immediately.

We will coordinate with the courier partner to investigate the shipment and determine the appropriate resolution.

8. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please refer to our Return & Refund Policy for information regarding eligible returns, exchanges, damaged products and refunds.

9. Contact Us

For any questions regarding your order or shipment, please contact us through the contact details provided on our website.